Return & Refund Policy

Thank you for shopping with ALIRICO.SHOP. We value customer satisfaction and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 7 days of delivery for eligible products.

To qualify for a return:

The item must be unused and in its original condition
The product must be returned in its original packaging
Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene, customization, or clearance sale conditions.

Non-Returnable Items

The following items are generally not eligible for return:

Used or damaged items caused by customer handling
Personalized or customized products
Final sale or clearance items
Products without original packaging

Return Process

To initiate a return, please contact our customer support team with your:

Order number
Reason for return
Photos of the product (if damaged or defective)

Once your return request is approved, we will provide further instructions for the return process.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the processing period:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing delays can occur

If you still have not received your refund, please contact us.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos and order details. We will work to resolve the issue as quickly as possible.